Do you perform support on an as needed basis?
Studies show that proactive maintenance improves equipment
longevity, uptime and efficiency, and provides cost savings
over time. Since all of our Flat Fee service plans are
based on this premise, we do not offer reactive services.
What does your Flat Fee service include?
Proactive maintenance and monitoring for all
covered equipment, operating systems and applications:
- Patch Management and Service Pack updates
- Anti-Virus and Anti-Spam management, updates and remediation
- Manage backups and restores
- Disk and memory optimization
- Manage user accounts
- Manage network and internet connectivity
- Manage Firewalls, Routers and Switches
Remote Help Desk, Lab/Bench Service and Onsite Service for all covered
equipment, operating systems and applications:
- Servers, PC’s, Laptops, Firewalls, Routers and Switches
- Microsoft Windows XP Pro and Windows Vista and Windows 7 Desktop Operating Systems, and Apple Macintosh.
- Microsoft Office 2000, 2003 and 2007
- Microsoft Windows Server 2003, Small Business Server 2003, Windows 2008 and Windows 2008 Small Business Server. Macintosh OSX10
- Microsoft Exchange Server 2003 and 2007
- Microsoft SQL Server 2000, 2005, and 2008
- And more
Vendor Management Services. We will manage all of your infrastructure
vendors, allowing you and your staff to run your business,
not your vendors. Anytime there is a problem with a device or
line of business application serviced by a vendor we manage it for you,
it’s one call to us, and we take it from there, and work the
problem to resolution with the vendor. We will even schedule
any onsite visits required by the vendor, and oversee the
successful remediation of the issue at hand.
- Broadband Vendors
- Phone Service Vendors
- Phone Equipment Vendors
- Copier/Fax/Scanner/Document Imaging Vendors
- Line of Business Application Vendors
- Hosted Website/Domain Registration Vendors
So no matter what happens in my environment, I’ll never pay more than one Flat Fee per month?
Examples of items that are not covered under our Flat Fee service
plans include the cost of replacement or new hardware, or shipping costs,
the cost of software licensing or renewal or upgrade fees, and the
cost of any third party vendor or manufacturer support or incident
fees. Whenever the potential arises for additional fees outside of
our Flat Fee, you will always be notified in advance for approval.
What other services and solutions do you provide?
We can take care of all of your business needs, using technology
solutions to reduce your costs, increase your revenues and mitigate
your business risks. Some examples of these solutions are:
- Cost-saving Voice and Data T1 and Integrated T1 Solutions, Cable Modem, DSL, and SIP Trunks as well as other Voice and data communication technologies (we will help you decide which of these services are needed by your company and which will be most cost effective for your business).
- Productivity-enhancing Voice Over IP services and solutions
- Revenue-generating Web Development solutions that drive clients to your Website
- Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster
- Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
- High availability solutions such as co-location Services for your critical systems
- Video Surveillance solutions
- Employee tracking and company vehicle tracking to help make your scheduling and dispatch decision as cost effective and keep you customers happy with your speedy response to their service needs.
How can I get more information and get started with your Services?
Just give us a call at (702) 655-0680 and we’ll be happy to schedule an appointment
with you to discuss your particular business needs. In order to make certain
that we can help your business, our process begins with a Technology
Assessment that includes a Needs Analysis and a Cost Savings Analysis.
We will examine the results of the assessment and make recommendations
to meet your current and future business needs.